Cancellation, Withdrawal and Refund Policy

The following scenarios are handled as described below:

1. **Payment made, service not yet started (withdrawal before

performance begins):** A full refund is given.

1. **Payment made, the 14-day right of withdrawal expressly waived by

consent, and the service performed instantly in electronic form (e.g., a natal chart/interpretation was generated instantly):** The right of withdrawal cannot be exercised under applicable regulation; refund requests are evaluated on a case-by-case basis.

1. **Subscription canceled, refund requested before the end of the

current period:** Unless explicitly stated otherwise, no pro-rated refund is given for the remaining period; the service remains usable until the end of the period.

1. **Service could not be delivered due to a technical error (e.g., a

rectification calculation ended in `FAILED` status):** A full refund is given.

1. **Duplicate payment detected (more than one payment for the same

transaction):** The duplicate amount is refunded, automatically or upon request.

1. User deletes their account: Deleting your account does not

automatically create a refund request; if you want a refund, you must separately write to [email protected].

How to Apply

You can submit your refund/cancellation requests to [email protected], together with your order number. Subscription cancellation can also be done entirely online from your account settings, without any phone call or physical application.

Version: v1.0, 2026-09-28.